Shipping policy

Shipping Policy

Hammam&Co currently ships to Greece and selected European destinations available at checkout.

Shipping rates

Greece

• Standard shipping: €2
• Free standard shipping on eligible orders of €45 or more

Europe

• Standard shipping: €5
• Free standard shipping on eligible orders of €45 or more

The order value required for free shipping is calculated automatically at checkout. Any discounts applied to the order may affect whether the free-shipping threshold is reached.

Shipping destinations

We deliver throughout Greece and to selected European countries.

The countries and regions currently available for delivery are shown during checkout. If a destination cannot be selected at checkout, we are currently unable to ship to that location.

Order processing

Orders are prepared and dispatched on business days, excluding weekends and Greek public holidays.

After your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

During busy periods, product launches, promotional campaigns or public holidays, order processing may take longer than usual.

Delivery times

Delivery times depend on the destination, courier service, local delivery conditions and seasonal demand.

Any delivery estimate provided at checkout, in the order confirmation or by the courier is an estimate and is not a guaranteed delivery date.

Unless a different delivery period has been agreed with you, orders will be delivered within the period required by applicable consumer law and, for eligible European Union consumer orders, normally no later than 30 days after the order has been accepted.

Delivery delays

Delays can occasionally occur because of weather conditions, courier disruptions, public holidays, customs procedures, incorrect delivery information or circumstances outside our reasonable control.

If your order appears to be significantly delayed, contact us at sales.hammamco@gmail.com and include your order number.

Tracking information

Where tracking is available, the tracking link may require some time to become active after the order has been dispatched.

Hammam&Co is not responsible for delays in the courier’s tracking system, but we will assist you where reasonably possible.

Correct delivery information

Customers are responsible for entering a complete and accurate:

• Full name
• Delivery address
• Postal code
• Telephone number
• Email address

Please review your delivery information carefully before completing your order.

If you notice an error after placing your order, contact us immediately at sales.hammamco@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Incorrect, incomplete or inaccessible addresses

If delivery cannot be completed because the address is incorrect, incomplete, inaccessible or because the recipient cannot be contacted, the parcel may be returned to Hammam&Co.

If an order is returned to us for one of these reasons, the customer may be responsible for any additional shipping cost required to send the order again.

Any refund for a returned parcel will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Failed delivery or unclaimed parcels

Customers are responsible for following courier notifications and collecting parcels from a collection point within the period specified by the courier.

If a parcel is returned to us because it was not collected or because delivery was repeatedly unsuccessful, contact us to discuss reshipment or an eligible refund.

Additional shipping charges may apply before the parcel can be sent again.

Lost parcels

If the courier tracking shows no progress for an unusually long period or you believe the parcel has been lost, contact us at sales.hammamco@gmail.com.

We will contact the courier and investigate the shipment.

Where a parcel is confirmed as lost before delivery, we will provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.

Damaged parcels

Please inspect your parcel when it arrives.

If the parcel or products have been damaged during delivery, contact us as soon as possible at sales.hammamco@gmail.com.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the outer packaging
• Clear photographs of the damaged product

Keep the products and all packaging until we have completed our assessment, as the courier may require them for the investigation.

Do not return damaged products without first contacting us.

Customs, duties and taxes

Orders delivered within the European Union are generally not subject to import customs charges between EU member states.

For destinations outside the European Union, including certain European countries and territories, the order may be subject to local customs duties, import VAT, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these additional charges are the responsibility of the recipient and are not included in the product price or shipping fee paid to Hammam&Co.

Hammam&Co does not control customs charges or customs-clearance delays.

Order cancellations

If you wish to cancel an order before dispatch, contact us immediately at sales.hammamco@gmail.com.

We cannot guarantee cancellation once the order has entered processing or has been dispatched.

If the order has already been dispatched, the conditions of our Return and Refund Policy will apply.

Shipping restrictions

We reserve the right to refuse or cancel delivery to a destination that is not supported by our courier network, is subject to legal restrictions or cannot reasonably be serviced.

If we cannot fulfil or ship your order, we will contact you and issue an appropriate refund.

Contact

For any shipping or delivery question, contact:

Hammam&Co
Email: sales.hammamco@gmail.com

Return address:
Tripodon 16
Plaka
Athens 105 58
Greece